Frequently Asked Questions
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Questions About Caster Wheel and Purchase
Find quick answers to frequently asked questions about sourcing casters in our list of questions, or ask us directly.
1. General Questions
We can provide casters of various materials,.
Such as: PP caster\PA caster\PU casters\TPR casters\Rubber casters\Iron core casters\metal casters\stainless steel casters.
Yes, we can provide you with custom caster services, including caster diameter, bracket, top plate size, screw diameter, etc.
For more details, please check our custom caster service page.
If you need casters that work well both indoors and outdoors, the choice of materials is more important, such as high-quality rubber wheels and PA wheels, which are suitable for both indoor and outdoor use.
The specific choice of casters also needs to consider whether there are chemicals in the use environment, what is the temperature and humidity, and so on.
Choosing the right casters can help you save a lot.
We have to consider how to choose a suitable caster according to load, material, use environment, etc.
You can refer to our guide: Choosing the Best Casters for Your Application
Yes, we can provide you with the parameter table and drawings of the casters, including the size parameters of the casters, the distance between the installation holes, the load capacity and so on.
There are two situations:
1. Alternatives to branded casters, such as Misumi, wicke, Blickle, etc.
When making an inquiry, we need detailed product models or parameters, and we will calculate the quotation accordingly.
2. I don’t know what kind of casters to choose, but I only know that I need to use casters.
In this case, when making an inquiry, we need to know the installation method of the casters you need, what equipment is used, the load requirement, the use environment of the casters and other information, and we will recommend the optimal caster solution to you accordingly.
2. Questions About Purchase
Yes, we are happy for customers to test a sample of casters before placing an bulk order.
In addition, we also have free sample service, if you want to get free samples, please contact us to apply.
For standard caster wheels, our delivery time is 7-15 days after receiving the deposit.
For customized casters, the delivery time will be extended, and the specific time depends on the complexity of product customization.
Yes, we hope that the more you purchase, the better. We are a caster manufacturer and we have many caster skus. You can also have multiple caster products with us at the same time.
For standard casters, we have no MOQ limit, but what you need to consider is that if you purchase a small quantity, it will be very expensive to spread the freight to each caster, so you need to purchase the right quantity to maximize the reduction Your cost, if you don’t quite understand, you can consult us, we will give you suitable suggestions.
For custom casters, the MOQ will vary from dozens to thousands, depending on the type of casters and whether new mold investment is required, etc.
We accept 30% deposit, and the balance payment before shipment.
We support the following payment methods:
TT(AUD, USD, GBP, EUR, CNY), Western Union, RMB, L/C, Hpay.
If you need to use other payment methods, please consult us.
We will arrange shipping within 3 days after receiving the final payment of the order. You can also specify a shipping date.
We support: sea transportation, air transportation, railway transportation and other methods.
We can help you with the whole transportation of the goods, for specific countries, you only need to solve the customs clearance process by yourself, of course you can use your own forwarder.
For casters, the HS codes typically fall under a few general categories:
1. Casters with Mountings of Base Metal: These are often classified under HS Code 8302.20. This category typically includes various types of metal-based casters used in furniture, apparatus, or similar applications.
2. Other Mountings, Fittings, and Similar Articles Suitable for Furniture: If the casters are specifically designed for furniture, they might be classified under HS Code 8302.42.
3. Parts of Seats (which may include some types of casters): These can fall under HS Code 9401.90.
4. Industrial Casters: If the casters are designed for industrial or heavy-duty applications, they might have different codes, potentially within the range of HS Code 8716 (Trailers and semi-trailers; other vehicles, not mechanically propelled; parts thereof).
For the most accurate and up-to-date information, it’s advisable to consult with a customs broker or the official customs website of the country you’re interested
3. Questions About Service
Yes, we will provide guarantee for your order. After you receive the goods, please check the products carefully to ensure that the goods you received are consistent with the details in the contract. If you have any questions, please consult our after-sales department directly. We will solve the problem for you within 24 hours.
Yes, we can provide you with accessories for casters, such as bearings, wheels, brackets, packaging, balls, lubricating oil, etc.
Yes, our casters meet industry standards. When purchasing casters, if you need a certificate or test report for a certain type of casters, please let us know in advance.
Yes.
If the goods are damaged, have quality problems, or we send the wrong goods, we will arrange the after-sales department to solve the after-sales problems for you.
Yes, we can provide load capacity inspection report and test report of casters.
Yes, we can help you find the right casters or accessories, and we have helped dozens of customers solve their problems, helping them save a lot of time and money.
Yes, we can provide you with caster installation video or guidance to help you solve the caster installation problems.